Contact Us

Questions, feedback, or partnership inquiries. We respond within one business day.

General Inquiries

Report an incorrect error code, suggest a feature, or ask a question about the diagnostic tool.

Partners Program

List your repair service, parts supply business, or industrial automation company on ncu.info. Reach CNC technicians actively diagnosing NCU faults.

View Partners Program

What to Expect

Error code corrections: We review and verify against Siemens documentation. Corrections are typically published within 48 hours.

Partnership inquiries: Reviewed within one business day. You will receive pricing and onboarding information by email.

Technical questions: While we cannot provide live diagnostic support, we can point you to relevant resources, Siemens documentation, or qualified repair providers in your region.

For urgent machine downtime, contact a qualified Siemens service partner directly. ncu.info is an informational tool and does not provide emergency support.

What to Expect

Error code corrections: We review and verify against Siemens documentation. Corrections are typically published within 48 hours.

Partnership inquiries: Reviewed within one business day. You will receive pricing and onboarding information by email.

Technical questions: While we cannot provide live diagnostic support, we can point you to relevant resources, Siemens documentation, or qualified repair providers in your region.

For urgent machine downtime, contact a qualified Siemens service partner directly. ncu.info is an informational tool and does not provide emergency support.