Privacy Policy

Last updated: January 2026

1. Information We Collect

ncu.info collects minimal data to operate the diagnostic tool and improve the service:

Error code lookups: The hex codes and dot states you search are processed to return diagnostic results. This data is aggregated anonymously for analytics (most-searched codes, usage patterns).
Quote requests: When you submit a quote request for parts or repair services, we collect your name, email, phone number, and company name to process your request and connect you with suppliers.
Newsletter signups: If you subscribe to updates, we collect your email address. Unsubscribe links are included in every email.
Analytics: We use Google Analytics to understand site usage. This includes pages visited, time on site, and approximate geographic location (country/city level only). No personally identifiable information is collected through analytics.

2. How We Use Your Information

To display diagnostic information for your error code
To process quote requests and connect you with parts suppliers or repair providers
To send newsletter updates (only if you have subscribed)
To improve the tool and diagnose technical issues
To prevent abuse and ensure service availability

We never sell, rent, or share your personal information with third parties except as required to process your requests (e.g., forwarding a quote request to a parts supplier).

3. Cookies

ncu.info uses essential cookies for site functionality (such as remembering your location preference) and analytics cookies through Google Analytics. Analytics cookies can be disabled via your browser settings.

Third-party services integrated on ncu.info (Google AdSense, eBay Partner Network, Amazon Associates) may set their own cookies. These are governed by the respective third-party privacy policies.

4. Third-Party Services

ncu.info uses the following third-party services:

Google AdSense: Displays advertisements. Google may use cookies to serve relevant ads. Google Privacy Policy
Google Analytics: Anonymous usage analytics to understand how visitors use the site and which error codes are most searched.
eBay Partner Network: Affiliate links to parts on eBay. eBay may set cookies when you click these links.
Amazon Associates: Affiliate links to parts on Amazon. As an Amazon Associate, ncu.info earns from qualifying purchases.
Resend: Email delivery for quote requests and newsletter sends. Resend Privacy Policy

5. Data Retention

Quote request data is retained for 12 months to facilitate follow-up and service improvement. Newsletter subscriptions are retained until you unsubscribe. Aggregated analytics data is retained indefinitely for trend analysis. Error code lookup data is anonymized and aggregated.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, contact us at privacy@ncu.info. We will respond within 30 days as required by applicable data protection laws.

7. Contact

For questions about this privacy policy or to exercise your data rights, contact us at privacy@ncu.info.

1. Information We Collect

ncu.info collects minimal data to operate the diagnostic tool and improve the service:

Error code lookups: The hex codes and dot states you search are processed to return diagnostic results. This data is aggregated anonymously for analytics (most-searched codes, usage patterns).

Quote requests: When you submit a quote request for parts or repair services, we collect your name, email, phone number, and company name to process your request and connect you with suppliers.

Newsletter signups: If you subscribe to updates, we collect your email address. Unsubscribe links are included in every email.

Analytics: We use Google Analytics to understand site usage. This includes pages visited, time on site, and approximate geographic location (country/city level only). No personally identifiable information is collected through analytics.

2. How We Use Your Information

To display diagnostic information for your error code

To process quote requests and connect you with parts suppliers or repair providers

To send newsletter updates (only if you have subscribed)

To improve the tool and diagnose technical issues

To prevent abuse and ensure service availability

We never sell, rent, or share your personal information with third parties except as required to process your requests (e.g., forwarding a quote request to a parts supplier).

3. Cookies

Third-party services integrated on ncu.info (Google AdSense, eBay Partner Network, Amazon Associates) may set their own cookies. These are governed by the respective third-party privacy policies.

4. Third-Party Services

ncu.info uses the following third-party services:

Google AdSense: Displays advertisements. Google may use cookies to serve relevant ads. Google Privacy Policy

Google Analytics: Anonymous usage analytics to understand how visitors use the site and which error codes are most searched.

eBay Partner Network: Affiliate links to parts on eBay. eBay may set cookies when you click these links.

Amazon Associates: Affiliate links to parts on Amazon. As an Amazon Associate, ncu.info earns from qualifying purchases.

Resend: Email delivery for quote requests and newsletter sends. Resend Privacy Policy